Frequently Asked Questions
Quick answers to how our Bin Concierge & Curb Appeal services work in Sarasota.
Quick answers to how our Bin Concierge & Curb Appeal services work in Sarasota.
Yes. Dangerous conditions may delay service; we’ll notify you.
We notify you the day of service.
Choose monthly, quarterly (-10%), semi-annual (-15%), or annual (-20%). Subscriptions are managed via Stripe’s secure portal.
You can cancel any time with 1 month notice. Service continues through the notice period.
Municipal schedule changes happen—we’ll update your route and notify you.
Yes. Add gate codes or access notes to your account after signup.
We follow municipal holiday shifts; reminders reflect any changes.
We follow HOA rules for placement windows and return times. Tell us if your HOA has special instructions.
We document issues with photos and notify you
Right after your municipal pickup so bins are empty. Premium is quarterly; Elite is monthly with a same‑day curb wash.
No—just ensure curb access. We’ll clean and send a photo confirmation.
We automatically reschedule cleaning to the next available day after collection and notify you.
No. Bin cleaning is only available with an active Bin Concierge subscription.
We use high‑temperature steam, avoid harsh chemicals, and minimize runoff to protect storm drains.
Yes—any standard wheeled bin that goes to the curb can be cleaned.
No—it’s a quick rinse/deodorize on the bin area; we avoid harsh chemicals and overspray.
Plans include up to 2 bins. Each additional bin is +$3/week (+$12/month). See Plans & Pricing.
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